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Your Rights and Our Rules at dewappker

These terms set out how dewappker operates your account, handles your data, and manages wallet transactions through DANA, OVO, and GoPay — where access is permitted under local law and in eligible regions.

Account TermsData & PrivacyCookie PolicyDANA, OVO, GoPay Wallet RulesContact & Requests
dewappker Your Rights and Our Rules at dewappker
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

We keep your personal data only as long as your account is active or as required under applicable law. You can request a copy of your stored data or ask for deletion through the Account Help Centre. Security on your account uses encrypted session tokens — logging in from a new device triggers a one-time verification step sent to your registered contact. We take wallet security seriously because your DANA, OVO, and GoPay links sit inside the same account layer.

Cookie Use

We use session cookies to keep your lobby state and preference cookies to remember your last game category. You can clear these from your browser or mobile settings at any time without losing your account.

Data Retention

Account data is kept while your account is open and for a period after closure as required by applicable regulations. After that window, personal identifiers are removed from active databases on request.

Account Security

New-device logins require OTP verification. If you notice an unrecognised session in your account activity log, contact support immediately and we will lock and review the session.

Request Your Data

Submit a data access or deletion request via the Account Help Centre. We confirm receipt and process the request within the timeframe required by the applicable regional data rules.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For questions about your account terms, data rights, or wallet-related disputes, reach our support team through the channels below. All legal requests — including data access or deletion — are handled by the same team and acknowledged in writing within our standard response window. Have your registered account ID ready when you contact us.

Live Chat Open the chat widget from any lobby page. Describe your legal query and our agent will escalate it to the compliance desk if needed. Available during active service hours.
Email Support Send a detailed request to our support email shown in your account settings. Include your account ID, the relevant policy section, and what action you need. Written acknowledgement is sent on receipt.
Account Help Centre Log in, go to Help in the menu, and select Legal or Privacy from the topic list. This path handles wallet verification queries, account suspension questions, and formal data requests.

Common Legal Questions About Your Account

These answers cover the questions we hear most around account rights, data, wallet rules, and how to raise a formal concern. If your situation is not covered here, use the Live Chat or email path in the support section above.

Access and eligibility depend on local law in your region. Where Indonesia law applies to your use, those provisions take precedence over conflicting clauses in our general terms to the required extent.

Yes. Log in, go to Account Help Centre, and submit a data access request. We acknowledge it in writing and provide the data within the timeframe set by applicable regional data regulations.

After account closure, we retain data for the period required under applicable law. Once that period ends, personal identifiers are removed from active systems. You can request an earlier deletion where local law allows it.

Yes, but wallet transactions are also governed by each e-wallet provider's own policies. A confirmed payment instruction sent from your GoPay, OVO, or DANA app is treated as an authorised action from your account.

Contact support via Live Chat or email with your account ID and the transaction reference. We log every formal complaint and respond in writing. Wallet disputes may also involve your DANA, OVO, or GoPay provider directly.

Material changes are flagged in your account notification tray before they take effect. Continuing to use the lobby after the notified date means you accept the updated terms. Check the tray regularly, especially after a platform update.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.